Frequently Asked Questions

How long does it take to process an order?

While we always try to get our products to your counter as quickly as possible and often ship just a few hours after receiving your order, please allow and expect 2-3 business days for your order to be processed for shipping (for Thailand).

What shipping carriers can I use?

We ship with various different carriers based on the shipping speed selected during your checkout process. For Bangkok, we are use Lalamove for shipping. For upcountry or outside Thailand country, your order will be shipped either via Thailand Post or Kerry.

How long does shipping take?

We currently offer three different shipping options, listed in order from slowest to quickest:

  • Bangkok: 1 Day Shipping (via Lalamove)
  • Standard: 3-5 Day Shipping (via Thailand post or Kerry)
  • Expedited: 1-2 Days Shipping (via Thailand post or Kerry)
Do you ship internationally?

Yes. We can communicate via Contract Form, LINE, or Facebook

How do I pay?

We currently receive payments by Credit card, Bank Transfer, and Paypal.

How about refund policy?

We have a 15-day refund policy, which means you have 15 days after receiving your item to request a refund .

To be eligible for a refund, you’ll need the receipt or proof of purchase.

To begin the refund process, you can contact us at LINE : @farmfinshop  or Facebook : farmfinshop.

If your refund requires the return of an item, we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot process refunds on sale items.

Still have a question?

Please contact us for more information.

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